Refund Request

Please Read All of This Before Submitting Your Refund Request

Hello valued customer! We're thrilled to have you with iptvportal. Our goal is to provide you with an exceptional IPTV experience for all your favorite shows and movies. We understand that sometimes things may not meet your expectations, and we're here to help. Before proceeding with a refund request, please take a moment to read through our support options. We're committed to resolving any issues or processing your refund if that's your final decision.

Here's What You Need to Know:

Tell Us What's Wrong: If you're considering a refund, please share your reasons with us. Your feedback is invaluable and helps us improve our service for everyone.

Technical Issues? If you're experiencing technical difficulties, such as connection problems, please contact our support team before requesting a refund. Many issues have simple solutions, and our friendly team is ready to guide you through troubleshooting steps.

Content Requests: Our service primarily features a wide range of content. If you're looking for specific shows or channels, please email us at support@iptvportal.org with your requests. We'll do our best to add them to our library.

Streaming Problems? If you're experiencing buffering or interruptions, don't hesitate to reach out. Often, these issues can be resolved by adjusting your settings or trying different servers.

Extra Connections: If you're having difficulties, we can offer you additional connections on different servers at no extra cost. Contact us to explore this option.

Refund Window Details:

For 1, 3, or 6-month subscriptions: Refund requests are accepted within 7 days of purchase.
For yearly plans: The refund window extends to 14 days from the purchase date.

If after exploring our solutions you still feel our service isn't meeting your needs, we understand. Please fill out the refund request form below within the appropriate time frame, ensuring all provided information is accurate. We'll review your request promptly, and if approved, process your refund within 1-5 hours.